Frequently Asked Questions
General
What is your turnaround time?
We do our best to cut, fulfill and ship orders within 5 to 7 Business days, sometimes sooner. Turnaround time may be longer during holidays and can also depend on production and show schedules.
Do you all accept returns or exchanges?
Returns and exchanges are currently not accepted and all sales are final. However if you have a problem with your order please email us at spacitylaser@gmail.com
How do I get in touch with you?
Please send an email to us at: spacitylaser@gmail.com or please complete the form on the contact us page on our website.
We do our best to get back to you asap within 2 business days.
Custom Work
Do you offer custom work?
Yes! Please email us and we will be happy to work with you on a custom order or design. A design fee may apply depending on the complexity of the item or your design.
Are you able to engrave my logo?
Yes, we ask that all logos be sent in black and white and in either PNG or SVG format.
Wholesale
Do you offer items at wholesale?
Yes, please email us and we would be more than happy to assist you with your wholesale purchase.
Can you do custom Wholesale Orders?
Yes, please reach out to us directly for any custom orders.
Shipping
Do you ship Internationally?
We currently only ship within the United States and Canada. Please note that customer is responsible for any duty or export fees that may apply after the item has shipped.
Do you offer local pick up?
Yes, local pick up is available in Hot Springs, AR. Please select the local pick-up option at checkout. An email with the address and pick up instructions will be emailed to you when your order is ready.
How much does it cost to ship items?
Shipping cost will be calculated at the time of checkout.
Boards
Why is the engraving on my board lighter ordarker than what is shown on your website?
Because our boards are made of all natural woods, the engraving will vary depending on the specific grains of that board. Each board will be unique and one of a kind.
Do you apply any finishes to your cutting/charcuterie boards?
No, we do not apply any type of finish to our boards.
Can I place my cutting/charcuterie board in the dishwasher?
No, please only hand wash boards with warm water and a sponge using soap. Hand dry with a dish towel. Refrain from leaving the board soaking in a sink or dish pan.
Wood Cutout Products
I noticed an imperfection on my finished item. Why is that?
Each wood sheet is milled down from large pieces of lumber. Occasional imperfections such as knots, slight roughness, grain patterns, or difference in color is common with natural real wood.
Why is the engraving on my item lighter or darker than what is shown on your website?
Because our wood sheet items are made of all natural woods, the engraving will vary depending on the specific grains of that wood sheet. Each item will be unique and one of a kind.
Hats & Beanies
How do I care for the hats and beanies with the leather patch?
Please use a gentle detergent when washing using cold to warm water. Hand-wash (preferred) or wash on a delicate cycle. Do not put in the dryer, air dry only.
All patches are adhered using heat activated adhesive with an industrial hat heat press.